Dealing with Difficult People Webinar

Whether it’s an employee, member, or volunteer leader, difficult people seem to be everywhere today. In this webinar, we will discuss:
 

• What makes people difficult
• How organizations contribute to a culture that permits difficult behaviors
• How to evaluate the culture to identify points of change
• Strategies for interacting with difficult people

Although you cannot change the nature of a difficult person, you can employ these strategies to improve relationships and interactions. These strategies have proven successful by those who actually use them, and we look forward to helping you navigate this area.

Presenter: Carole Kaptur, with NAR’s Strategic Association Management team. Carole has extensive experience dealing with difficult people gained through many years in HR and employee relations. She is a Senior Certified Professional with the Society for Human Resources Management as well as a certified Human Capital Strategist.